Delivery Information

At Max Print Promos, we are committed to delivering your custom promotional products on time and in perfect condition. Please review the information below regarding production, shipping, and delivery.

Production Time

Because most of our products are custom-made with your logo, artwork, or branding, production begins after artwork approval and payment confirmation.

Typical production times are:

Standard Orders: 5–10 business days
Custom Manufactured Products: 10–20 business days
Fully Custom Projects: Production time varies depending on product specifications

Production time does not include shipping transit time.

Shipping Methods

We ship throughout the United States using trusted carriers such as UPS, FedEx, USPS, and other freight providers when necessary.

Available shipping options may include:

Ground Shipping
3-Day Shipping
2-Day Express Shipping
Overnight Shipping

Shipping methods are selected based on product type, destination, and delivery requirements.

Shipping Costs

Shipping charges are calculated based on:

Product weight and dimensions
Shipping destination
Shipping method selected
Number of delivery locations

Shipping costs will be provided before final order approval whenever applicable.

Order Tracking

Once your order has shipped, a tracking number will be sent to your email address. You can use the tracking information to monitor your shipment's progress.

Split Shipments

Need products delivered to multiple locations?

We offer split-shipment services for trade shows, company branches, events, and promotional campaigns. Additional shipping charges may apply.

Please contact our customer service team for a customized shipping quote.

Rush Orders

Have a deadline?

Rush production and expedited shipping may be available on select products. Availability depends on product type, order quantity, and current production schedules.

Please contact us before placing your order if you require a specific in-hand date.

Delivery Delays

While we make every effort to meet estimated delivery dates, Max Print Promos is not responsible for delays caused by:

Weather conditions
Carrier service interruptions
Customs inspections
Incorrect shipping information
Force majeure events beyond our control

International Shipping

International shipping may be available for selected products and destinations.

Customers are responsible for any applicable customs duties, taxes, brokerage fees, or import charges imposed by the destination country.

Please contact us for international shipping availability and pricing.

Damaged or Missing Shipments

If your order arrives damaged or if items are missing, please notify us within 5 business days of delivery.

To help us resolve the issue quickly, please provide:

Order number
Photos of the damaged package and products
Description of the issue

Our team will work promptly to investigate and provide a suitable resolution.

Need Assistance?

If you have questions regarding production schedules, shipping options, or delivery timelines, please contact our customer service team.

Max Print Promos is dedicated to providing reliable service and ensuring your promotional products arrive when you need them.